| Return Policy |
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| To Return a Product |
| Notify MED-PASS, Inc. customer service at 800-438-8884 to obtain a RA (Return Authorization) number. We cannot guarantee credit if a product is returned without a RA number. |
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| Products Authorized For Return: |
- Single ply forms no more than 3 months after purchase date
- Multiple ply forms no more than 3 months after purchase date
- Products shipped in error by MED-PASS
- Products damaged in shipping
- Defective products
- MED-PASS will pick-up defective products and products shipped in error at no charge to the customer.
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| Products Not Authorized For Return: |
- DVDs, CDs, Flash Drives, Videos, Digital Downloads and online products
- Customized products and special orders that meet customer approved specifications/artwork
- Regulatory Manuals and Publications (includes checklists and management tools)
- Policies and Procedures Manuals
- Products that have been opened and partially used
- Products that have been damaged during return shipping
- Reference products that show evidence of duplication
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| Restocking Charges |
| Returns that are not the responsibility of MED-PASS are subject to the following administrative fees: |
- 15% of the value of the item (but no more than $8.50/returned package.)
- Minimum fee of $8.50 per return transaction.
- Customer is responsible for returning item in resaleable condition with RA number on outside of package no more than 30 days from time RA number is provided.
- Please return the product(s) via a carrier (UPS, FedEx, Insured Mail, etc.) that can provide tracking and proof of delivery. Lost packages cannot be credited.
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| To Return Products: |
| Call 800-438-8884 for authorization and shipping instructions |
| Note: the RA (Return Authorization) number must be written on the outside of the box. We cannot guarantee credit if a product is returned without a RA number. |
| We appreciate your business and consider it a privilege to serve you. If you have any questions regarding our return policy or require assistance, please contact MED-PASS customer service at 800-438-8884 or via email at sales@med-pass.com. Thank you. |
