This manual has been designed and written to provide a comprehensive operational template for new and existing hospice agencies. The policies and procedures in this manual are based on Medicare Hospice CoPs (Conditions of Participation) and The Joint Commission, Community Health Accreditation Program (CHAP) and Accreditation Commission for Health Care (ACHC) standards.

This manual has been designed and written to provide a comprehensive operational template for new and existing hospice agencies. The policies and procedures in this manual are based on Medicare Hospice CoPs (Conditions of Participation) and The Joint Commission, Community Health Accreditation Program (CHAP) and Accreditation Commission for Health Care (ACHC) standards.

On March 10, 2020, CMS released guidance for home health agencies, hospices, and dialysis facilities in response to the spread of COVID-19. 

The memoranda were developed from frequently asked questions the agency has received about interacting with patients amid COVID-19. The guidance offers clear, actionable information to healthcare workers on the screening, treatment and transfer procedures to follow when interacting with patients.

Updated in 2018 to reflect Questions and Answers from...