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Items that are not currently available will be placed on backorder and will ship when they become available. Your credit card will be authorized on the date your order is placed but you will not be charged until the item ships.  MED-PASS customer service will advise via email or phone of any backordered items and the approximate ship date.  If your order includes items that are available to ship and items that are not, you will be given the choice of one consolidated shipment or shipping of items as they become available. All backordered items ship via standard delivery unless specified otherwise.

If you have any questions or need assistance, contact us via e-mail or call MED-PASS customer service at 800-438-8884 during normal business hours (M-F, 8AM-5:30PM, EST).